Refund & Cancellation Policy

• Cancel before we accept or start preparing your order: full refund.
• Cancel after preparation has started: usually no refund.
• We cancel your order: full refund.
• Wrong, missing or unsatisfactory items, reported promptly: we will make it right.
• Refunds go back to your original payment method.

• You can cancel before the kitchen has accepted the order or started preparing it. Contact us as soon as possible with your order number; you will receive a full refund of the amount paid.
• Once preparation has started, ingredients are committed and the food cannot be reused. Such orders may not qualify for a refund. We may, at our discretion, consider a partial refund in exceptional cases.
• If your order has already been handed over for delivery, it cannot be cancelled for a refund.

If we cannot fulfil an order for any reason (for example an item is unavailable, the kitchen has to close, or the order is outside our delivery area), we will let you know and refund the full amount you paid, including any taxes or fees charged.

If you receive the wrong item, an item is missing, or the food is spoiled or materially different from what you ordered, please contact us promptly, ideally within a few hours of delivery and on the same day, with your order number and a short description. A photo helps. After checking, we will, depending on the issue:

• refund the affected item(s) or the order in full or in part; or
• where practical, arrange a replacement.

Differences in personal taste, or a dish being spicier than you expected, are generally not grounds for a refund, but please tell us and we will take your feedback seriously.

If your payment fails or the order is not created but money was debited, the amount is normally reversed automatically by the payment provider or your bank. If it has not been returned within the processing time below, contact us with your payment reference and we will check and, where the payment was received for an order we did not accept, refund it.

If you were charged more than once for the same order, tell us and we will refund the extra payment(s) in full once we have confirmed the duplicate.

If your order was not delivered because of a failure on our side, you will receive a full refund. If delivery could not be completed because the address was wrong or you could not be reached, the order may not be refundable; see our Delivery Policy.

• Approved refunds are returned to the original payment method used for the order.
• We start the refund once it is approved. Banks and payment providers then take time to process it, and this can vary by payment method and bank. If you have not received it after the expected period, contact us.
• We cannot refund to a different account or payment method.

Prepared food is generally not physically returnable. See our Return Policy.

To cancel an order or report a problem, contact us as soon as possible.

• Phone: +91 90358 92304
• Email: andhraspice03@gmail.com
• Address: Villa No. 116, Skanda Unnati Villas, Dinnedevarapadu, Andhra Pradesh 518002

Please quote your order number so we can find your order quickly.