Terms & Conditions

This website is operated by Andhra Spice Cloud Kitchen (“we”, “us”). It lets you order freshly prepared food directly from our kitchen. Please read these terms together with our Privacy Policy, Refund & Cancellation Policy, Return Policy and Delivery Policy.

• Add the dishes you want to your cart, enter your details and complete payment online.
• You must give accurate contact and delivery details. You are responsible for the information you enter.
• An order is confirmed only once payment succeeds and we have accepted it. We may decline or cancel an order, for example if an item is unavailable or the kitchen is not accepting orders, and will refund any amount you paid.

• Prices are shown in Indian rupees (INR). The total, including any applicable offer, taxes or fees, is shown before you pay.
• Dishes are prepared fresh and availability can change during the day. Images are for illustration and the finished dish may look slightly different.
• We may change menu items, prices and offers at any time. The price shown when you place the order is the price you pay.
• Please tell us about any food allergy before ordering. Our dishes are prepared in a shared kitchen, so we cannot guarantee that any dish is free from allergens.

We currently deliver only to pincodes 518001 and 518002. The delivery fee is currently ₹0. Orders to other pincodes cannot be placed for delivery. Delivery times are estimates; see our Delivery Policy.

• Payments are processed online through PhonePe, a third-party payment provider. We do not see or store your card, UPI PIN or bank login details.
• Your order is placed only after the payment provider confirms your payment.
• If money is debited but the order does not go through, it will be refunded as described in our Refund & Cancellation Policy.

You can cancel before we start preparing your food. Once preparation has started, the order may no longer be cancellable or refundable. If we cancel your order, you receive a full refund. Full details are in our Refund & Cancellation Policy.

• Provide a correct phone number and delivery address, and be reachable when your order arrives.
• Use only payment methods you are entitled to use.
• Report any problem with your order promptly so we can resolve it.

You must not misuse this website. This includes:

• placing false, fraudulent or prank orders, or using someone else's payment method without permission;
• trying to interfere with, overload or gain unauthorised access to the website or its systems;
• using automated tools to place orders or collect data from the site;
• abusing our staff or delivery personnel.

We may refuse service or cancel orders where we reasonably suspect misuse.

We take care to keep information accurate, but mistakes in prices, descriptions or availability can happen. If we find an error affecting your order we will contact you and, where needed, correct or cancel the order and refund you in full. The website may occasionally be unavailable for maintenance or reasons outside our control.

To the extent permitted by law, our responsibility for any order is limited to the amount you paid for it. Nothing in these terms limits any rights you have under applicable consumer protection law.

We may update these terms from time to time. The updated version is published on this page with a new “last updated” date and applies to orders placed after that date.

Questions about these terms or about an order? Get in touch with us.

• Phone: +91 90358 92304
• Email: andhraspice03@gmail.com
• Address: Villa No. 116, Skanda Unnati Villas, Dinnedevarapadu, Andhra Pradesh 518002

Please quote your order number so we can find your order quickly.